In the retail world, product returns and exchanges are a fact of life. Customers return items for a whole myriad of reasons; plenty of which have nothing to do with product quality. With returns [...]
At some point, every business owner will face the dilemma of scale. Whether you’re opening a second store, doing a weekend trade at crafts fairs, or selling online, the question is the same for [...]
New years bring new trends — as well as new opportunities and challenges for retailers. It’s important to keep apprised of retail trends in today’s rapidly changing industry landscape. You might [...]
When launching a new product in your retail store, the thought of setting a price might feel daunting. How do you set a price high enough to make a profit that isn’t so high that it scares your [...]
Your checkout counter is where a shopper becomes a paying customer. It may feel like your biggest challenge lies in getting people to the checkout counter to in the first place — and that’s [...]
Inventory management can be a complex concept with innumerable moving parts. For retailers building a plan from scratch or overhauling an old one, creating an inventory management system is [...]
When you first open a retail store, there’s a lot to do. Finding your space, designing your store, ordering inventory, inventory management system, etc.But before you do any of that, you have to [...]
Whether you’re accepting orders in-store, at markets, pop-ups, or festivals, customers now expect impeccable customer service and lightning-fast delivery. With so many retailers offering free and [...]
Some entrepreneurs make the mistake of running with an idea before running it past their potential customers. So, how does a business ensure their product or service will gain traction, [...]
The art of the upsell means taking a sale from a transaction to an interaction, from a conversion to a connection. Doing so makes a big difference, it dramatically impacts your customer’s [...]
